Returns & Replacements Policy

Returns & Replacements

At MEKO TOYS, every product is thoughtfully handcrafted and carefully packed before it reaches your little one. We want you to love your purchase, and we're here to help if something isn't right.

Our Returns & Replacements Policy explains how to request a return, replacement, exchange, or refund for an order placed through our website.

1. Return & Exchange Window

Return or exchange requests for eligible products must be raised within 7 days from the date of delivery.

To initiate a request, please contact us through:

Please include your order number, the reason for your request, and relevant photos or videos where applicable.

Our support team will review your request and share the next steps.

The 7-day window applies to voluntary returns and exchanges and does not limit any rights or remedies available under applicable consumer protection laws.

2. Eligibility for Returns

To qualify for a voluntary return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original components, accessories, and accompanying items.

  • Be returned within the applicable return window after approval from our support team.

Products that have been used, assembled, altered, or damaged after delivery may not qualify for a voluntary return.

Returns without original packaging or essential components may not be accepted for voluntary returns.

These conditions do not override applicable rights relating to defective, damaged, incorrect, or materially misrepresented products.

3. Damaged, Defective, or Incorrect Products

We take great care in packing every MEKO toy. However, if your product arrives damaged, has a manufacturing defect, or contains an incorrect item, please contact us as soon as possible.

For visible transit damage, we strongly recommend reporting the issue within 24 hours of delivery.

Please share:

  • Your order number.

  • Clear photographs of the product and its packaging.

  • A short video or unboxing video, if available.

  • A brief description of the issue.

An unboxing video can help us assess transit damage, but the absence of one will not automatically invalidate a claim.

If a manufacturing defect or other issue is discovered later, please contact us promptly so that we can assess the matter.

Once the issue is reviewed and confirmed, we will arrange an appropriate remedy, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

For confirmed manufacturing defects, transit damage, or fulfilment errors attributable to MEKO TOYS, applicable return and replacement shipping charges will be borne by MEKO TOYS.

4. Return Shipping Charges

For approved change-of-mind returns, applicable forward and return shipping charges may be deducted from the refund amount.

Any deduction will be based on the actual shipping costs associated with the order and communicated to you before the return is finalised.

For confirmed manufacturing defects, transit damage, or fulfilment errors attributable to MEKO TOYS, applicable return and replacement shipping charges will be borne by MEKO TOYS.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of the return assessment.

For approved refunds:

  • The applicable refund amount will be processed to the original payment method or another mutually agreed payment method, where appropriate.

  • Any permitted shipping deductions will be communicated clearly.

  • Refunds will be initiated within a reasonable period and in accordance with applicable law.

  • The time taken for the amount to reflect in your account may depend on your bank or payment provider.

We will share the relevant refund confirmation once the refund has been initiated.

6. Exchanges

If you wish to exchange an eligible product, please contact our support team within the 7-day voluntary return window.

Voluntary exchanges are subject to product availability and approval of the returned item.

Once the existing product is approved for return and collected, the applicable refund will be processed. You may then place a new order for your preferred product.

For products that arrive damaged, defective, or incorrect, we will assess the issue and arrange an appropriate remedy in accordance with applicable law.

7. Order Cancellation

Cancellation requests must be made before the order is dispatched.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team to discuss the available options.

Any cancellation charges, where applicable, will be communicated clearly and handled in accordance with applicable law.

8. Non-Returnable Products

The following products may not qualify for voluntary change-of-mind returns or exchanges:

  • Products that have been used, assembled, altered, or damaged after delivery.

  • Products returned without their original packaging or essential components.

  • Personalised or customised products, where applicable.

  • Products specifically marked as non-returnable on their product page, where legally permitted.

  • Hygiene-sensitive products that have been opened or used, where applicable and legally permitted.

These exclusions do not apply where a product is defective, damaged, incorrect, or materially different from its advertised description, or where applicable law otherwise requires a remedy.

9. Hygiene-Sensitive Products

For genuine hygiene and safety reasons, certain products intended for close personal contact may not qualify for voluntary returns once opened or used, where legally permitted.

If such a product arrives damaged, defective, or incorrect, please contact us promptly with clear photographs or videos so that we can assess the issue and arrange an appropriate remedy.

10. A Note on Handcrafted Products

Every MEKO toy is individually handcrafted using natural materials.

Natural variations in the following are part of the character of each piece:

  • Wood grain and natural colour.

  • Texture and tone.

  • Minor hand-painted details.

  • Small variations in handcrafted finish.

These natural characteristics are not considered defects when they fall within the product's reasonable, advertised characteristics.

However, damage, structural defects, or significant deviations from the product description will be assessed separately.

11. Need Help?

If you have any questions regarding a return, replacement, exchange, or refund, please contact our customer support team:

Email: orders@mekotoys.com
WhatsApp: +91 75388 13320

Please include your order number so that we can assist you efficiently.

We want every MEKO experience to be thoughtful, transparent, and joyful, from the moment you place your order to the moment your little one begins to play.